Gold and Caviar Ritual
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The Gold & Caviar Ritual delivers the ultimate luxury in skincare, blending rare Caviar Extract and Gold Collagen Peptides for a firmer, smoother, and radiant complexion. This indulgent four-step set is designed to cleanse, hydrate, and rejuvenate while enhancing skin luminosity.
Includes four full-size essentials: Aurora Cleanser (100 ml), Glacial Toner (100 ml), Elixir Gold & Caviar Serum (30 ml), and Elixir Gold & Caviar Cream (50 ml). Together, they form a powerful ritual to restore skin vitality and protect against the signs of aging.
How to Use
Step 1: Cleanse with Aurora Cleanser (100 ml) to refresh and prepare the skin.
Step 2: Apply Glacial Toner (100 ml) to hydrate, balance, and refine pores.
Step 3: Massage Elixir Gold & Caviar Serum (30 ml) into the skin for lifting and brightening.
Step 4: Lock in benefits with Elixir Gold & Caviar Cream (50 ml) for firming and deep nourishment.
Why It Works
- Aurora Cleanser (100 ml): Botanical-rich cleanser that hydrates and detoxifies.
- Glacial Toner (100 ml): Swiss mineral blend that calms and prepares the skin.
- Elixir Gold & Caviar Serum (30 ml): Targets fine lines, restores radiance, and improves elasticity.
- Elixir Gold & Caviar Cream (50 ml): Infused with caviar and gold peptides to firm, nourish, and smooth.
Delivery within the UAE
We offer fast, secure, and temperature-controlled delivery across all UAE. Orders are processed within 1 business day and typically arrive within 1-2 business days after dispatch.
Shipping Fees
- Free shipping on all orders
Next Day Delivery
Orders placed before 3:30PM qualify for next day delivery in the UAE. This applies only to business days and excludes public holidays.
Tracking & Notifications
Once your order is shipped, you will receive a tracking link via email or WhatsApp. Deliveries are handled by trusted couriers to ensure your products arrive safely and on time.
Address Accuracy
Please ensure your delivery address and contact information are accurate at checkout. SÉRÈNE is not responsible for failed deliveries due to incorrect or incomplete address details.
Returns & Exchanges
We want you to feel confident in every purchase. If for any reason you're not satisfied, you may request a return within 7 days of receiving your order.
Return Conditions
- Items must be unused, unopened, and in their original packaging
- Returns are not accepted for opened skincare products due to hygiene and safety regulations
- Returns must be initiated within 7 calendar days of delivery
- Refunds will be issued to the original payment method within 5–10 business days of approval
Non-Returnable Items
We do not accept returns on:
- Opened or used skincare products
- Items purchased as part of final sale promotions
- Digital gift cards
Damaged or Incorrect Orders
If your item arrives damaged or incorrect, please contact us within 48 hours of receiving your package. We may request photos for verification before processing a replacement or refund.
Return Process
To request a return, please email us at support@serenesuisse.com with your order number, item, and reason for return. Our team will respond within 1–2 business days with next steps.
Shipping for Returns
Return shipping costs are the customer’s responsibility unless the return is due to a mistake or defect. We recommend using a tracked courier service. SÉRÈNE is not liable for lost or unreceived return shipments.

