Shipping Policy

We aim to deliver a seamless and elegant experience from checkout to your doorstep.

Shipping Locations

Currently, we ship across the United Arab Emirates.

For international inquiries, please contact us directly.

Processing Time

Orders are processed within 1–2 business days, excluding weekends and public holidays. You’ll receive a confirmation email with tracking information once shipped.

Delivery Time & Method

We offer secure local courier delivery.

Estimated delivery within the UAE: 1–3 business days

Shipping Fees

• Free UAE shipping on all orders

Delays

While we strive for timely delivery, delays may occur due to high demand, weather, or courier issues. We are not liable for delays outside our control but will support you in tracking your order.

Address Accuracy

Please ensure your address and contact information are correct at checkout. SÉRÈNE is not responsible for failed deliveries due to incorrect or incomplete details.