Fast, reliable delivery
across the US.
Every SÉRÈNE order is handled with the same care as the formulas inside — shipped swiftly, packaged elegantly, and tracked from our hands to yours.
Business Days
Standard US domestic delivery to all 50 states via trusted courier partners.
Orders Ship Free
Free standard shipping on all US orders over $200. Flat rate of $20 below that threshold.
Business Days
Orders are processed and dispatched within 1–2 business days, excluding weekends and holidays.
Where we ship
All orders placed through our United States store are shipped exclusively to addresses within the United States of America, including Alaska and Hawaii.
International shipping is not available through this store. For international inquiries, please contact our team directly at shipping@serenesuisse.com.
Shipping options
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | $20.00 |
| Free Shipping Free | 3–5 business days | Free on orders over $200 |
Delivery times are estimates and may vary depending on your location, courier capacity, or seasonal demand.
Order processing time
Orders are processed within 1–2 business days of placement, excluding weekends and US public holidays. Orders placed after 2:00 PM local time on a Friday will be processed the following Monday.
You will receive a confirmation email with your tracking details as soon as your order has been dispatched.
No hidden fees
All prices displayed on our store include applicable duties and taxes for US orders. There are no additional customs fees, import charges, or taxes payable upon delivery.
The total shown at checkout is the exact amount you pay — nothing more.
If your delivery is delayed
While we work with premium courier partners to ensure timely delivery, occasional delays may occur due to high-volume periods, weather events, or courier capacity constraints.
If your order has not arrived within your estimated delivery window, please contact our team and we will investigate and resolve the issue promptly.
Please double-check your address
Please ensure your shipping address is complete and accurate before completing checkout. SÉRÈNE is not responsible for delivery failures, returned packages, or re-shipping costs resulting from an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address immediately after placing an order, contact us as soon as possible at shipping@serenesuisse.com and we will do our best to update it before dispatch.